SAP CRM

SAP CRM allow the complete functionality to manage customer life cycle efficiently.

SAP CRM Online Training

SAP CRM experience is at most better by increase a board functional capability and compiling user interface. It is central marketing platform enables an enterprise to finally analyze, plan and execute marketing activities and personalized web-based applications enhance channel operations.

What you will learn

SAP CRM Online training, course structure enable students to streamline the return material authorization process, customize and master data.

  • Introduction to SAP CRM

SAP CRM Course Content

 

  • SAP CRM Solution Overview
  • Overview and Introduction to SAP CRM
  • Foundation & Architecture of mySAP CRM
  • SAP CRM Marketing
  • SAP CRM E-Commerce
  • SAP CRM Channel Management
  • SAP CRM Sales
  • SAP Interaction Center
  • SAP Service
  • SAP CRM Analytics
  • SAP Field Applications (with focus on
  • Mobile Service
  • SAP CRM for Industries
  • Integration with other MySAP suite of modules
  • CRM Base Customizing
  • CRM Basic data & Customizing settings for these objects
  • Business partner
  • Organizational model
  • Territory Management
  • Product master CRM Business Transactions
  • Overview of generic functions in business transactions
  • Activity Management
  • Transaction type and item category customizing for these objects
  • Middleware settings
  • Middleware connections to R/3, APO and CRM
  • CRM Business Partner - CRM Middleware
  • CRM Middleware – Sales and Billing
  • Basic concepts of CRM middleware
  • Replication administration
  • Monitoring & error handling
  • Customer Interaction Center
  • Architecture landscape
  • Agent functions and processes in the IC
  • Define CIC Profile and CustomerSpecific Workspaces
  • Define Front-office framework
  • Component Configuration
  • Action Box Configuration
  • CRM Sales
  • Architecture and landscape
  • Set up logical system and connection with OLTP R/3 and APO
  • Configuration of the CRM Server – Base Customizing
  • Configuration Web Application
  • Creating Product catalogs
  • Publication of Product Catalog content
  • Create Internet User for order processing
  • Sales Transactions using "Internet Sales"
  • Web Shop Maintenance
  • Q & A

 

  • Implement CRM- Service
  • Architecture of service modules
  • Configuration of Service Order processing
  • Service Contract management
  • Install Base
  • Case management
  • Complaints & Return Management
  • E-Service
  • Internet Customer Self Service
  • Q&A
  • Internet Sales & Loyalty Management
  • Overview of Internet Sales
  • Shop & User Management
  • Product Catalogue Management
  • Order Processing
  • Loyalty Management
  • Membership Management & Handling
  • Rewards & Points Management
  • Loyalty Integration with CRM Agent Inbox
  • Batch and Product Determination Q&A
  • CRM- Marketing
  • Marketing Planning & Campaign Management
  • Marketing Planning and Campaign Management
  • Personalized Mail Forms
  • Marketing Calendar
  • Customer Segmentation
  • External List Management
  • Trade Promotion Management/Deals
  • Lead Management
  • Opportunity Management
  • Lead Management
  • Activity Management
  • Marketing Analytics
  • Q & A
  • Transaction Processing
  • Business Transaction
  • Business Transaction Customizing
  • Document Flow
  • Status
  • Activity Management
  • Activity Types
  • Activity Structure
  • Follow-up activities
  • Actions
  • Processing Actions, Process Flow
  • Conditions
  • Pricing
  • Pricing and Tax Determination in SAP CRM
  • Review of Transaction Codes
Back to top